Refund policy

Return, Exchange & Refund Policy

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Please contact us at naintaraindia@gmail.com to request a return. Items sent back without first requesting a return will not be accepted. If your return is accepted, we will send you a return shipping label and instructions.

Exchanges
We do not offer refunds on returned items. All approved returns will be resolved through an exchange or store credit. Once your return is received and inspected, we will ship a replacement product (or issue store credit) within 10 business days.

Out-of-Stock Items
If an item becomes unavailable after you place your order, we will offer you the option to choose another product of equal or lesser value, or to receive store credit valid for future purchases. By placing an order, you agree to this policy.

Refunds
Refunds are not provided for change of mind, returns, or exchanges. In exceptional cases such as a damaged or incorrect item, refunds (if approved) will be credited to the original payment method within 5 to 10 business days after approval.